Stay up to date with the latest news in the chatbots and messaging space
💬 Google launches slack competitor 'Hangouts Chat' with emphasis on AI involving different chatbots.
🤖 According to Gartner, 25% of customer service and support operations will integrate chatbots across engagement channels by 2020, up from less than 2% in 2017.
📱 Apple officially unveiled Business Chat that enables businesses interact with consumers via a mixture of bots and humans.
🚫 A Russian court has ruled that messaging app Telegram must be blocked in the country until it provides decryption keys to Russia’s Federal Security Service.
👮 Cisco, has begun investigating ways to use the blockchain to make individual and group messaging more secure.
⚖️ BlackBerry accuses Snapchat of infringing its messaging patents following a similar complaint against Facebook the company filed last month.
👨💻 Google, Alibaba and Tencent have amassed huge amounts of information and data, putting them at an advantage when it comes to building AI.
🚝 Indian Railway, the largest employer in India and one of the slowest service providers in terms of train inquiries and ticket booking, may choose the chatbot route for faster response.