Messaging Business

Stay up to date with the latest news in the chatbots and messaging space

Issue #15: Google launches slack competitor 'Hangouts Chat' ๐Ÿ’ฌ

๐Ÿ’ฌ Google launches slack competitor 'Hangouts Chat' with emphasis on AI involving different chatbots.

๐Ÿค– According to Gartner, 25% of customer service and support operations will integrate chatbots across engagement channels by 2020, up from less than 2% in 2017.

๐Ÿ“ฑ Apple officially unveiled Business Chat that enables businesses interact with consumers via a mixture of bots and humans.

๐Ÿšซ A Russian court has ruled that messaging app Telegram must be blocked in the country until it provides decryption keys to Russiaโ€™s Federal Security Service.

๐Ÿ‘ฎ Cisco, has begun investigating ways to use the blockchain to make individual and group messaging more secure.


โš–๏ธ BlackBerry accuses Snapchat of infringing its messaging patents following a similar complaint against Facebook the company filed last month.


๐Ÿ‘จโ€๐Ÿ’ป Google, Alibaba and Tencent have amassed huge amounts of information and data, putting them at an advantage when it comes to building AI.


๐Ÿš Indian Railway, the largest employer in India and one of the slowest service providers in terms of train inquiries and ticket booking, may choose the chatbot route for faster response.


๐Ÿ“ According to a report on WABetaInfo , the latest version of WhatsApp for Android (2.8.113) will allow users to redownload older media files from the company's servers.