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Issue #13: How Businesses are Winning with Chatbots & Ai ๐Ÿค–

๐Ÿค– Businesses are starting to get value out of using chatbots. Companies like Sephora, Nitro Cafe, 1โ€“800 Flowers, Marriott, Snap-Travel, and Coca-Cola have startedย to see returns from their chatbots investment.

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๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ 330 million people used Messenger to contact a business for the first time last year.

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๐Ÿ“ž Interactions with customer service via legacy channels like email and phone have fallen in the US by 7% in the last two years, according to new data shared with BI Intelligence from Aspect Software.

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๐Ÿ“ฑ Almost 1 million people started using social media for the first time every day in 2017. Thatโ€™s equivalent to more than 11 new users every second!

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๐Ÿ‘ฎ WeChat is poised to take on an even greater role in China. An initiative is underway to integrate it with the countryโ€™s electronic ID system.

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๐Ÿ’ฌ Apple is preparing to roll out a new feature in iMessage called Business Chat that will allow consumers to chat directly with businesses through Appleโ€™s messaging platform.

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๐Ÿคทโ€โ™‚๏ธ By 2020 consumers will handle 85% of their engagement with businesses without ever interacting with another human being.

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๐Ÿ™‹โ€โ™‚๏ธ Humans open up more when they know they're talking to a bot.

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๐Ÿท UK grocery chain Lidl has launched a fully-automated Messenger chatbot to help customers select the best wine for their meal.

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๐Ÿ‘ฝ Grove raises $2.1M to find the sweet spot between old-school financial advisers and chatbots.

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๐Ÿ˜ธ Mars' petcare brand, Perfect Fit has built a chatbot aimed at providing customised petcare advice.